Frequently Asked Questions about Cascade Artworks

• Where are you located?   Our  studios are in Everett, Washington.  Cascade Artworks,  710 90th Place SE.  Everett, WA 98208.  Questions? info@cascadeartworks.com

• What about Returns?  We offer a Money Back Guarantee on all items we sell.  If for any reason you are dissatisfied with one of our products, you may return it in its original condition for a full credit.  We will issue a credit to your card for the price of the item including postage, one way.  All you have to pay is return postage.  Just mail the product back to us as originally packaged, to the above address, and we will issue your credit upon receiving the item.

• What if my item was damaged in shipping?  As yet, we have not had this happen, but should it occur, please contact us immediately.  We send most items by way of  US Mail insured, so please be sure to keep the original packaging and damaged product, as they  will need to be presented at the Post Office for filing a claim.  In the meantime, we will gladly send a replacement item to you at no additional charge.   Some companies make you wait until the shipper pays the claim, which can take many weeks.  Cascade Artworks does not operate that way.  We believe in treating the customer as we would want to be treated ourselves.

• What are your shipping Charges? We ship all  orders USPS  Priority. Up to $25= $5.95, Up to $50=$6.95, Up to$75=$7.95, Up to $100=$8.95, Over $100=$11.95  For larger orders we will  be glad to split the cost in some way. We will ship UPS or FEDEX to you upon request. We only ship to USA and Canada.  PLEASE CALL for Overnight or 2 day shipping rates. 1-888-349-4950.   Current overnight shipping rates are approximately $45.00 for a 1 pound package, $50.00 for approximately 2 pounds. All shipping prices are for USA destinations.  Please call for Canadian shipping rates.

• How can I contact you? The Studio # is 1-888-349-4950.  Because of our limited staff we cannot have the phones answered at all times. Please leave a message and we will get back to you as soon as possible.  We do check the E-mail regularly at:  info@cascadeartworks.com

• Do you take Credit Cards?  YES.  As of 11/5/99 we are approved to accept Visa/MC/Discover, Sorry No American Express  We accept credit card payments via our Toll Free telephone number 1-888-349-4950.  Our Shopping Cart is available or you may call us, toll free.

• Where are your Pens Manufactured?   All of the pens are hand turned on  precision lathes in our studios. We do however buy  Maple and Rosewood  boxes and  24K gold plated pen parts from Asian manufacturers. Made in America.

• Where are your Stained Glass items Manufactured?  Our boxes and suncatchers are designed and manufactured in our Everett Studio.  We have been working with stained glass for the past 15 years.  We will be offering Glass panels in the near future. Made in America.

• Do your Pens have a Warranty?   Yes,  All  pens have a 90 day limited warranty against cracking and part failure (i.e. the pen parts come apart)  The gold plating wears differently from person to person. If you are not satisfied with your pen upon delivery, return it to us for a full refund of your original purchase price. You only pay to ship it back to us. If your pen breaks or needs service, send it to us and will do what we can to refurbish your pen to its original state for a minimal cost. At this time we have had VERY FEW pens come back with part failure. We use the strongest 2 part epoxy glue on the market.  All pens come with BLACK  Cross™ refills and these are not covered by warranty. They are tested before shipping.

• How are your woods selected?   All of our woods are selected for their particular grain patterns and color. Some days we don't buy any wood because the selection is not what we are looking for.